Return & Refund Policy

Thank you for shopping at Co-Tailor BD (https://cotailor.com.bd/). If you are not entirely satisfied with your purchase, we are here to help.

1. Custom-Tailored Products Policy

Because our garments are custom-made to your specific measurements and style preferences, **we do not accept returns or offer full cash refunds for custom orders** unless the issue is due to a structural sewing defect or a clear measurement discrepancy of more than 1.5 inches from the measurements you provided.

2. Alterations & Corrections

Instead of a direct return, we offer a complimentary alteration service. If your garment does not fit as expected:

• Contact us within **7 days** of receiving your package.
• Send us photos showing the fit issue.
• If eligible, you can send the item back to our local facility, and we will perform the alterations free of charge. Return shipping costs to our facility are the responsibility of the customer.

3. Standard Sized Products (Ready-To-Wear)

For items sold in standard sizes (S, M, L, XL, etc.) with no customization:

• You have **7 calendar days** to return an item from the date you received it.
• To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
• Your item must be in the original packaging and have all tags attached.

4. Refunds Process

Once we receive your returned standard-sized item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card or original method of payment (bKash, Nagad, SSLCommerz). You will receive the credit within a certain amount of days, depending on your card issuer's or payment provider's policies.

5. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For any inquiries, please contact us at support@cotailor.com.bd or call our customer helpline.